How we handle your information.
Last updated: October 2026
This page explains what information Carlin Home Services collects when you enquire with us or become a client, what we use it for, and who it's shared with. If you have any questions, email levi@carlinhomeservices.co.uk or call 0131 560 6741.
When you send a private enquiry
Our enquiry form asks for your name, email, phone number, area of Edinburgh and a short message about your home. We use this only to respond to your enquiry and, if you'd like to proceed, to arrange a home visit. It's stored in our private enquiries system and emailed to our team - it isn't sold, rented or used for marketing by anyone else.
The form is protected by Google reCAPTCHA, which helps us tell real enquiries apart from spam. Google processes some technical information (like your browser and IP address) to do this - see Google's Privacy Policy and Terms of Service.
If you become a client
Clients get a private account used to manage their service - this holds details like your property address and access notes, your cleaning schedule, records and photos of completed visits, and messages between you and our team. If you'd like us to hold a key, we also keep a record of when it's signed in and out, and if you have stock management or linen care, a checklist and restock record from each visit. This information is used only to deliver and manage your service, and photos only ever show the completed work itself - never people or personal belongings.
Payments are handled by Stripe, a payment processor - we don't see or store your full card details ourselves. See Stripe's Privacy Policy for how they handle payment information.
Who we share information with
We use a small number of service providers to run Carlin - each only processes information on our behalf, for the purposes above:
- Google Firebase - hosting, our private database and account sign-in
- Google reCAPTCHA - spam and bot protection on our forms
- Google Workspace (Gmail) - sending enquiry and account emails
- Stripe - processing payments for clients
We don't share your information with anyone else, and we don't use advertising trackers or analytics cookies on this website.
How long we keep it
If you send an enquiry and don't go on to become a client, we keep it only as long as needed to respond and follow up, then remove it. If you become a client, we keep your account information for as long as you remain one, and for a reasonable period afterwards for our own records (for example, insurance or accounting purposes).
Your rights
You can ask us at any time to see what information we hold about you, correct it, or have it deleted. Email levi@carlinhomeservices.co.uk and we'll sort it out directly.